Business Assistant/Front Desk Administration Tuition SMDS Members: $ 210.00 Non-Members: $ 240.00 Book Package: $ 95.00 Overview This 15 hour, in-depth, lecture course is designed to provide both new and experienced dental personnel with a comprehensive overview of dental office administration. Textbook required. This course includes: Patient Communication Effective Telephone Techniques Productive Appointment Scheduling Reducing No-Show and Broken Appointments Collection/Payment Policies and Financial Arrangements Effective Recall Systems Dental Charting and Terminology Dental Insurance Processing Records Management and Legal Aspects Class Dates-College Park Education Facility-6:30 to 9:00 pm April 1, 2008                April 8, 2008 April 15, 2008              April 22, 2008 April 29, 2008              May 6, 2008
	NOTICE TO APPLICANTS The previsions of this publication are not to be regarded as a contract between the student and Southern Maryland  Dental Society (SMDS).  The SMDS reserves the right to change any provision or requirement when such action will serve the interests of the SMDS and other applicants.  The SMDS further reserves the right to ask a student to withdraw when it considers such action in the best interest of the SMDS.  Class size is limited. SMDS is committed to a policy of equal opportunity for all persons to the end that no person,  on the grounds of sex, race, age, color, national origin, ancestry, marital status or status as a qualified individual with a disability shall be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity of the SMDS